Returns Policy

Catherine Jean strives to ensure that you are happy and satisfied with your purchase/s and your shopping experience with us. If something isn’t quite right, please let us know.

If you decide that your purchase from is not suitable, simply return it to us within 14 days of purchase and we will gladly offer you a refund, gift voucher or exchange (your choice) equal to the amount paid for the goods (except for any personal care merchandise). If you opt for a refund, this will be processed via the payment method used at the time of purchase.

It is important however that the item(s) and any packaging and ticketing which the goods may have come in/with, are in the same condition as you received them. It is also important that you have a proof of purchase of the goods, clearly identifying that the goods were purchased from If either of these 2 conditions are not met, we will unfortunately not be able to provide you with a refund, credit or exchange unless the item(s) are faulty.

Refunds, credits or exchanges will not be provided for change of mind for any personal care merchandise (such as earrings) unless the products are faulty.


Please ensure you send the following details with your return:


Contact Number

Email Address

Customer Order Number (located on your invoice)

Desired Item for Exchange (Item Style No/Name, Colour)

Please return your items to:

Catherine Jean Online Return

PO Box 1284

Coolum Beach 4573

Queensland, Australia


  • Catherine Jean will not be held responsible if there is a delay in delivery.
  • Customers will be responsible for the return shipping and handling charges and will only be refunded for the products less any freight.
  • You will need to send the original or a copy of your invoice with your order.
  • In the event that your product is lost in transit, Catherine Jean will not be held liable and therefore recommends that you send all returns via Registered Post.
  • We ask that you allow 7 business days from the day you return our package for your account to be credited.


* E-Mail: